Most items will be shipped within one to two business days unless out of stock. If your order is placed on a Saturday, Sunday or holiday, we will process your order on the next business day. Customers will be notified of out of stock items via email. We do our best to only list in stock items but since we do a large volume of sales we reserve the right to run out and to backorder items up to 10 working days.

*Any shipping Promotion on ORACLELIGHTS.COM only applies to the United States.

Shipping updates are emailed out automatically by our system so please check your spam folder before contacting us for a tracking #. If you have a PayPal account you can also check the tracking status by logging into your PayPal account and visiting the sale page. ORACLE LIGHTING installs and TESTS all lights before they leave our facility. A photo of the completed lights can be emailed to the client if they request so. We suggest to add insurance to expensive items and large orders.

To get a quote for shipping insurance please call us at 1-800-407-5776.

Shipping to California: WARNING: Products contain chemicals known to the State of California to cause cancer or birth defects or other reproductive harm. For more information: www.P65Warnings.ca.gov Proposition 65 requires ORACLE LIGHTING to notify Californians about significant amounts of chemicals in the products they purchase. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals.

Custom Built/Painted Parts:

Please allow 4-6 weeks approximately for custom painted parts, and 10-14 business days for preassembled parts. These
are considered custom order parts and will ship after the estimated build time. Please note that production time may vary depending on the product and build time. We would also like to remind you that once the lights are processed with the tech, this can not be canceled. As soon as tracking information is available, we will share this with you accordingly. These items are also non-eligible for return after they have been received.

IMPORTANT NOTES:

We cannot accept C.O.D. deliveries.

You must include a return address. For the safety of our employees, any package received without a return address on the outside of the
package will be refused, and ORACLE LIGHTING will not replace the contents of the package. Thank you for your cooperation. Exchanges are subject to availability. A refund can be processed at request if the product is unavailable. After 30 days, returns are NOT accepted. 

FOR CUSTOMERS SHIPPING TO CANADA:

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may
include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$ 200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.